Information Technology Infrastructure Library (ITIL) is a structured framework and conceptual apparatus for securing the quality of delivery, managment, and support in IT.
Reaktor has put ITIL as a guide for being able to offer the best possible management and support service. We use RIS (roles in cooperation), as a method to developing processes based on ITIL. We have organized and structured our work process, established effective channels of communication, and have automated our workflows.
This ensure you as a customer a set of adjustable services and an organization that is in place to offer secure, stable, and effective IT services.